ONE-YEAR LIMITED WARRANTY

We understand there is an amount of inherent risk involved in dealing with living material, but we believe it is surpassed by the extreme joy that comes from gardening success.  We’re here to help you have success, and we stand behind the excellent quality of our plants. 

FIRST, LET’S TALK ABOUT SETTING THE STAGE FOR GARDENING SUCCESS:

Most of the risk associated with planting new plants is assumed within 120 days of installation. Much of this risk can be eliminated by:

• Preparing your site properly
• Choosing the right plants for your location
• Following our Planting and Watering Guidelines
• Contacting us at the first sign of trouble so that we have the opportunity to discuss adjusted care methods that can save your plant

When you take care with these things, you are usually rewarded with a beautiful garden! 

YOU WIN MOST, BUT EVEN THE BEST GARDENERS LOSE SOME:

In the event you lose a plant despite proper installation and care, we are happy to honor a one-year limited warranty to get you back to gardening.  To claim your warranty:

• Bring your Marcum’s Nursery receipt to any of our stores
• Bring a picture of the plant material you lost 
• Receive a warranty credit totaling 40% of the purchase price

Your warranty credit can be used at any of our locations, for any merchandise you choose, and it does not expire.  Ask for suggestions to ensure you redeem your credit for a plant or product that will help ensure your gardening success.

TERMS & CONDITIONS:

• Customers with outstanding, past due balances will not be awarded warranty credit
• A Marcum’s Nursery receipt is required for any return or warranty claim
• You must give your plant(s) adequate opportunity to break winter dormancy
• Our warranty is one time only – any plant material purchased with a warranty credit does not carry a new one-year limited warranty
• Our warranty does not cover neglect which includes failure to water in periods of drought, over watering, insect infestation or disease
• Our warranty does not cover loss or damage due to fire, wind, hail, flooding, freeze, chemicals or any natural disaster that occurs beyond our control

EXCLUSIONS:

• Certain plant material is not warranted*; ask a sales associate for a full list of exclusions
• Plants discounted greater than 40% do not carry this or any other warranty
• Plants that have suffered in appearance but are capable of recovery with proper care
• Warranty credit cannot be redeemed for labor or delivery services

EXCLUDED PLANT LIFE AND SERVICES:

• Spruce
• Cherry
• Plum
• Italian Cypress
• Palm
• Vanderwolf Pine
• Japanese Cedar
• Weeping Alaskan Cedar
• White Pine
• Dogwood
• Japanese Maple
• Annuals
• Vegetables
• Anything planted in containers (such as window boxes or planters)
• Bulbs
• Tropicals
• Houseplants
• Labor & Delivery Services
• Gift Cards